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Terms That Cover Your Account and How We Operate

These Terms & Conditions set out what you agree to when you open an account on masterbetting and use any part of the platform — from depositing via DANA, OVO, or GoPay to placing bets.

Account holder rulesDANA, OVO, GoPay wallet termsEligibility by regionFair use policyAccount suspension conditions
masterbetting Terms That Cover Your Account and How We Operate
HOW WE HANDLE THIS

Account Security, Data and Policy Enforcement

These Terms exist to protect both you and the platform. Here is how we apply them in practice — covering data handling, account access, and how to request a review if you believe a rule has been applied incorrectly.

Account Data Handling

We store only the account data needed to operate your wallet connections, process DANA, OVO, or GoPay transactions, and verify your identity under these Terms. Data is not sold to third parties.

Account Access Controls

Access to your account is protected by your registered credentials and OTP verification at login. If you suspect unauthorised access, lock your account immediately via the security settings page.

Policy Enforcement Steps

If a Terms breach is detected — such as duplicate accounts or wallet misuse — we follow a review process before taking action. You will receive a notification and a window to respond before any suspension is confirmed.

Requesting a Terms Review

You may request a formal review of any decision made under these Terms. Submit your request via email with your account ID, the decision reference, and the specific clause you are disputing.

TERMS CONTACT PATHS

Reach Us About Your Account Terms

If any clause in these Terms is unclear or you need to dispute a decision made under them, contact us through the channels below. We review account-related queries and formal disputes in the order they are received. Keep your registered account email and wallet reference ready when you get in touch.

Live Chat Start a live chat session directly from your account dashboard. Have your account ID and the relevant Terms section reference ready so our team can respond accurately.
Email Support Send a written query to our support email for formal disputes or Terms clarification requests. Include your registered wallet type — DANA, OVO, or GoPay — and the transaction ID where applicable.
Account Help Centre The Help Centre inside your account lists common Terms questions with direct answers. It covers wallet verification steps, account suspension conditions, and how to submit a formal complaint.

Common Questions About These Terms

These are the questions we hear most often about how these Terms apply to accounts registered in Indonesia. If yours is not here, contact support through live chat or email.

Yes. These Terms cover all wallet transactions on the platform, including deposits and withdrawals via DANA, OVO, and GoPay. Each wallet's own provider policies also apply to the transaction itself.

We update Terms when needed and post the revised version on this page with the updated date. Continued use of your account after a change means you accept the revised Terms.

We follow a review process before acting. You will be notified and given a response window. Serious breaches such as duplicate accounts or wallet fraud may lead to permanent suspension.

Accounts are available to eligible individuals in supported Indonesia regions where local law permits. Eligibility is confirmed during account registration and wallet verification.

Send a written dispute to our support email. Include your account ID, the decision reference, and the Terms clause you are questioning. We review formal disputes in the order received.

Yes — the same Terms apply to all accounts in eligible Indonesia regions, including those in Depok. Access depends on local law and we restrict service where local regulations do not permit it.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.